Compass Points: Customer Satisfaction Survey

To Our Valued Customers

In order to help us serve you better, please complete this brief questionnaire. It will take jut a few minutes and will give us important information regarding your needs, preferences and how well we do in satisfying those needs and preferences. Please return by________________.

Please rate each of the following items as to both how important it is to you and how well we do in this regard, using the rating scales at the bottom of the page. If you feel unable to rate us, just leave the performance rating blank.

Importance Performance
Product Performance Product Reliability Product Quality Warranty Timely Delivery Service Quality Technical Competence Advisory Support Company Dependability Responsiveness Convenience Personal Treatment Contact Quality Contact Frequency Value Other

Importance
1 Extremely Critical
2 Very Critical
3 Critical
4 Extremely Important
5 Very Important
6 Important
7 Extremely Helpful
8 Very Helpful
9 Helpful Performance
1 Almost Perfect
2 Excellent
3 Good
4 Some strength (on balance)
5 Neutral
6 Some Weakness (on balance)
7 Poor
8 Very Poor
9 Abysmal

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